Help center

1. Click "Create an account" on the homepage
2. Fill out the form with your details (name, email, phone)
3. Create a secure password
4. Verify your email by clicking the confirmation link
5. Log in and complete your profile

KYC (Know Your Customer) is a mandatory identity verification process used to:

• Comply with financial regulations
• Prevent fraud and money laundering
• Protect your account and transactions
• Unlock all features (withdrawals, transfers, payment links)

Required documents: ID, proof of address, selfie with document.

KYC verification usually takes between 24 and 48 hours. You will receive an email notification once your account is verified.

1. Log in to your account
2. Go to "Settings" or "My profile"
3. Edit the desired information
4. Click "Save changes"

Note: Some changes may require a new verification.

1. Click "Forgot password" on the sign-in page
2. Enter your email address
3. Check your inbox and click the reset link
4. Create a new secure password

To close your account, contact our support team at support@nuevomoney.com. Make sure you have withdrawn all your funds before submitting the request.

1. Log in to your account
2. Click "Deposit" in the menu
3. Choose your payment method (Mobile Money, Bank card, Transfer)
4. Enter the desired amount
5. Follow the instructions to complete the payment

Deposits are generally credited instantly.

1. Make sure your account is verified (KYC)
2. Go to "Payment links" > "Create a link"
3. Fill in the details (title, amount, description)
4. Set the parameters (usage limit, expiry date)
5. Click "Create the link"
6. Share the generated link with your customers

If a transaction fails:

• Check that you have sufficient funds
• Make sure the recipient's details are correct
• Check your internet connection
• Contact support if the problem persists

If you are debited but the recipient is not credited, contact our support team immediately with the transaction number.

Transactions are generally instant and irreversible. However, you can contact our support team in the following cases:

• Wrong recipient
• Incorrect amount
• Fraudulent transaction

Contact us immediately at support@nuevomoney.com with the transaction details.

Follow these best practices:

• Use a strong, unique password
• Enable two-factor authentication (2FA)
• Never share your password
• Log out after each session
• Regularly review your transaction history
• Beware of phishing emails

Act immediately:

1. Change your password
2. Contact our support team: support@nuevomoney.com or +229 01 46 30 45 87
3. Review your transaction history
4. Temporarily block your account if necessary

Our security team will investigate and take the appropriate measures.

Yes, we use the best security practices:

• SSL/TLS encryption for all communications
• Secure storage of sensitive data
• PCI-DSS compliance
• Regular security audits
• 24/7 monitoring of suspicious activity

See our Privacy policy for more details.